Terms and Conditions

Thank you for joining the Auslan Ed. Please read these Terms of Use carefully because by becoming a customer of Auslan Ed you are agreeing to abide by these Terms.


Agreement – means the terms and conditions on which you are allowed to use our Website and our Services. Customer, you, your, you’re – means an individual or company who has used our Website to purchase our subscription plans – means a monthly pre-payment made by you to purchase the Auslan Ed plans available via a subscription. Subscriptions will be promoted for purchase via the Website. Team – means our employees, independent contractors and representatives (“our Team”). Term – the term of this agreement will be in perpetuity unless otherwise cancelled by us or you under the Cancellation provision of the Agreement. Website – means www.auslaned.com.au Auslan Ed, Auslan Consultancy, us, we, our – means Auslan Consultancy Pty Ltd ACN 635 079 220, trading as Auslan Consultancy.

Our Services

We are a video streaming service, offered through our Websites. We provide Auslan videos for entertainment purposes, main content of the video will be in Auslan (Australian Sign Language). English voice over and/or English caption options are subjecting to our discretion.  You can purchase these subscription plan via our website. This Agreement defines the terms and conditions under which you’re expected to use the Auslan Ed and how we’ll treat you while you’re a Customer. If you have any questions about this Agreement please contact us via our Website.


In order to become a Customer you must:

  • be at least 18 years old and able to enter into contracts;
  • complete the Website registration process;
  • agree to the terms and conditions of this Agreement; and
  • provide true, complete and up to date contact information.

By using our Auslan Ed, you represent and warrant that you meet all of the requirements listed above and that you won’t use the Auslan Ed in a way that violates any laws or regulations. If any of your details change, such as your credit card billing address, you must inform us as soon as possible via our payment gateway, Stripe. You may update your details by contacting us with your updated details.


Subscriptions automatically renew on a monthly basis, at the rate disclosed at the time of purchase and are billed to the payment method associated with your Customer account up to 48 hours in advance of the current subscription period end date. You may cancel automatic renewals at any time from “your account” section in the Website. To ensure you are not billed for the next period you must cancel your Subscription 5 working days prior to the commencement of the next month. In the event that you believe you are due a refund, please contact customer support by email so that we may review your request and process any refunds due to you.


Prices for our Auslan Ed including subscriptions will be published on our Website and may be changed from time to time. We have the right to adjust these prices (up or down) depending on our direct costs, promotions we may run from time to time and new videos we may introduce or remove. Unless notified by us in writing, Subscription renewal purchase prices will remain the same for at least 12 months from the first month you purchased your Subscription even if subscription prices are increased for new subscribers. This offer is only valid while your Subscription is current. Unless otherwise stated all prices will be in Australian Dollars and include GST.


Payments for Subscription renewals are due on the same date as the first month on which the Subscription was first purchased, or the closest date in that month. You’ll replace the information for any credit card that expires with information for a different valid credit card. In using a credit card, you represent and warrant that you are authorised to use that credit card, and that any and all charges may be billed to that credit card and won’t be rejected or disputed. If, for some reason, we’re unable to process your credit card payment, we’ll try to contact you by email to arrange the  payment. You will not be able to access the Auslan Ed content until the payment issue has been resolved. Sorry, we don’t accept T-shirts or other forms of barter at this time.


Once payment has been received for the Auslan Ed we will email you a tax invoice and receipt.


Refunds will only be considered on the following basis:

  • you cancel your Subscription and we have received the cancellation prior to the commencement of the Subscription renewal date and payment for the Auslan Ed has already been processed;
  • where we are required by law.

Any refunds will be made as soon as possible and in any event within 30-days from the date we agree to give you the refund. We will not be obliged to offer any additional compensation for disappointment or inconvenience suffered. Refunds will be processed via the same payment method you used for the original purchase.


We will use our best efforts to provide the Auslan Ed free from error or omission. We warrant that we have the requisite knowledge, skill and expertise to provide the Auslan Ed as per your expectations.


We think our Auslan Ed are amazing, however, in the event that you are not satisfied with a Auslan Ed subscription plan you purchased you must notify us within 14 days of purchasing the plan. When making a complaint please send us an email or contact us via our customer support form on the Website.


If a dispute arises between you and us, our goal is to address your concerns and, if we are unable to do so to your satisfaction, to provide you with a means of resolving the dispute quickly. We strongly encourage you to first contact us directly to seek a resolution by sending us an email or contacting us via our customer support form on the Website. For any claim, we may elect to resolve the dispute in a cost effective manner through binding non-appearance-based arbitration. If we elect arbitration, such arbitration will be initiated through an established alternative dispute resolution (ADR) provider, which is to be selected by you from a panel of ADR providers that we will provide to you. The ADR provider and the parties must comply with the following rules: a) the arbitration shall be conducted by video conference, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration; b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and c) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. All claims you bring against us must be resolved in accordance with the terms of this Agreement. All claims filed or brought contrary to this Agreement shall be considered improperly filed and a breach of this Agreement. If any proceeding by or against you is commenced under any provision of any bankruptcy or insolvency law, we will be entitled to recover all reasonable costs or expenses (including reasonable legal fees and expenses) incurred in connection with the enforcement of this Agreement.

X TAXES (including GST)

GST stands for Goods and Services Tax, which is charged on most goods sold by us within Australia. In accordance with the GST laws, We are obliged to charge GST on all plans.


To the maximum extent permitted by law, you assume full responsibility for any loss that results from your use of the Website and the Auslan Ed, including any downloads from the Website and anything We email you. We won’t be liable for any indirect, punitive, special, or consequential damages under any circumstances, even if they’re based on negligence or we’ve been advised of the possibility of those damages. Neither us nor any of our Directors, employees or other representatives will be liable for damages arising out of or in connection with the use of our Website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Nothing in this condition is, however, intended to limit any rights you might have as a consumer under the Agreement’s legal jurisdiction that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. Nothing in this Agreement creates any right that is enforceable by any person who is not a party to the Agreement.


Indemnity is an agreement to compensate someone for a loss. You agree to indemnify and hold us harmless from any losses (including attorney fees) that result from any claims you make that aren’t permissible under this Agreement due to a “Limitation of Liability” or other provision. You also agree to indemnify and hold us harmless from any losses (including legal fees) that result from third-party claims that you or someone using your password did something that, if true, would violate any of these Terms.


Neither party shall be liable for any delay in performing or failure to perform its obligations hereunder to the extent that and for so long as the delay or failure results from any act, event, non-happening, omission or accident beyond its reasonable control (a “Force Majeure Event”). Force Majeure Events shall include but not be limited to the unavailability of third party telecommunications or services; strikes, lock-outs or other industrial action (other than strikes, lock-outs or other industrial action of any contractors of the party seeking to rely on the Force Majeure Event); impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; act of public enemy or terrorism; or compliance with any law or governmental order, rule, regulation or direction.

If any Force Majeure Event occurs, the date(s) for performance of the affected obligation(s) shall be postponed for so long as is made necessary by the Force Majeure Event, provided that if any Force Majeure Event continues for a period of or exceeding 1 month, the non-affected party shall have the right to terminate the Agreement forthwith on written notice to the affected party. Each party shall use its reasonable endeavours to minimise the effects of any Force Majeure Event.


If any part of these conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


You or we may terminate this Agreement at any time and for any reason by giving notice to the other party. We may suspend our services to you at any time, with or without cause. If applicable, where you have purchased a monthly Subscription and WE terminate your account without cause, we’ll refund the unused portion of your monthly or annual Subscription. We won’t refund or reimburse you if there is cause, like a violation of these Terms. Once terminated, we may permanently delete your account and all the data associated with it, including your emails from our Website. If you don’t log in to your account for 12 or more months, we may treat your account as “inactive” and permanently delete the account and all the data associated with it. We are entitled to withdraw from any transaction in the case of obvious errors or inaccuracies regarding the Auslan Ed appearing on the Website. If an error or inaccuracy is discovered with regards to the advertised price of the Auslan Ed plan that you have purchased, we will contact you as soon as possible by email. This will be to inform you of the correct price of the Auslan Ed plan, and to ask you if you wish to continue with the subscription at the amended price, or to cancel the order altogether and receive a refund of any amounts paid.



The Terms are governed by the laws of Victoria, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Victoria, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.


These terms and conditions, together with the current Auslan Ed website prices, delivery details and Auslan Ed contact details, set out the whole of our agreement relating to the supply of the goods to you by Auslan Ed. These terms and conditions cannot be varied except in writing signed by a director of Auslan Consultancy. In particular nothing said by the Team should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by Auslan Ed. We Promote shall have no liability for any such representation being untrue or misleading.


Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches.


The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. We shall not be responsible for any detrimental reliance you place on Our Websites or their contents. We are providing Our Websites and their contents (including any downloadable data or software) on an ‘as is’ basis and make no representations or warranties of any kind with respect to this Websites or their contents and disclaims all such representations and warranties, whether express or implied, to the fullest extent permitted by applicable law.


Our Websites may contain hyperlinks which may connect you to sites of other organisations that are not our responsibility. We have used our reasonable efforts in preparing our own Websites and the information included in them is done so in good faith. However, we have no control over any of the information you can access via other websites. Therefore, no mention of any organisation, company or individual to which our Website is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of us.


All design, text, graphics and the selection or arrangement thereof are the copyright of Auslan Consultancy, or of other copyright owners. Any other use of materials on this site (including reproduction for purposes other than those noted above and modification, distribution, or republication) without our prior written permission is strictly prohibited.


Our logos are trademarks belonging to Auslan Consultancy Pty Ltd. All other trademarks, product names and company names or logos used in the Website are the property of their respective owners. No permission is given by us in respect of the use of its or any such other trademarks, product names, titles or logos and such use may constitute an infringement of the holder’s rights. You warrant to us that any Images you submit to us are your own original work and/or that you own the copyright and any other relevant rights. You warrant that the material you submit is not obscene, offensive, defamatory of any person or otherwise illegal. We reserve the right to remove you from our Website or Solution completely if we believe you are abusing the services in any way.